Communication
Make your own Telegram support ticket bot
Turn customer messages into organised tickets inside a bot with your name. Customers open a request, choose a category and follow replies and status in one place—free, with no code or server.
Opens @mansiabot in Telegram with this bot selected.
What your bot does
One organised ticket per request
A customer describes the issue and your team receives a numbered ticket with a clear status and history.
Categories before submission
Active support categories guide each customer to the right topic before the request is sent.
Replies and media stay together
Customers and staff exchange text and media while the complete conversation remains attached to the ticket.
Customer-side tracking
«📋 My tickets» shows earlier requests and their status, and customers can reply or rate a closed ticket.
How to make it in three steps
- 1
Choose a bot
Open @mansiabot and pick the bot you want, or tap the button on its page here: it opens already selected.
- 2
Create it with BotFather
Tap «⚡ Create via BotFather». Telegram opens BotFather with a name and username ready; confirm them.
- 3
Your bot is live
The factory connects it at once. Open your bot, set your welcome message and share its link.
What you control as the owner
A support desk under your name
Set the support name and introduction while the whole experience runs through your own bot.
A practical workflow
Assign tickets, change status, add private notes and answer with reusable quick replies.
Control the service
Manage categories, pause new requests when needed and configure follow-up and alert rules.
Questions before you create it
Is the support ticket bot free?
Yes. Creating and running it is free and requires no payment card.
Do I need to code?
No. Pick the template in @mansiabot, create the bot through BotFather, and the factory hosts and runs it.
What does a customer see first?
They see your support centre with «🎫 Open a ticket», «📋 My tickets» and «ℹ️ How it works».
Can I separate different request types?
Yes. Create support categories and let customers choose one before they describe their request.
Can several staff members handle tickets?
Yes. Panel admins can access the work queue, claim or assign tickets and update their status.
Can customers follow a reply?
Yes. They reopen the ticket from «📋 My tickets» to read the thread and send another message.
Other bots you can make
- Buttons BotGives visitors a button menu for content, links and nested choices.
- Anonymous MsgGive each user a personal link for anonymous messages, replies and blocking.
- ContactReceives customer messages and media and routes every reply to the right person.
- Site botReceive anonymous messages in one inbox, reply to them and block abuse.
Make your Support Tickets bot now
It takes a minute in Telegram, and it's free.